Privacy Policy

Effective Date: 24th March 2025

At Printer Repairs Sydney, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data in compliance with Australia’s Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information necessary to provide our services, including:

Personal Details: Name, email, phone number, and address for service delivery.
Device Information: Printer model, repair history, and technical issues.
Payment Data: Credit card details or invoices (processed securely via encrypted platforms).
Website Usage: IP address, browser type, and cookies (see Section 8).

2. How We Use Your Information

Your data helps us:

Schedule repairs, process payments, and deliver services.
Communicate about appointments, updates, or promotions (with your consent).
Improve our website and services through analytics.

3. Sharing Your Information

We only share data with trusted third parties when necessary, such as:

Payment processors (e.g., Stripe, PayPal).
Technicians or suppliers for parts delivery.
Legal authorities if required by law.

We never sell your data.

4. Data Security

We use SSL encryption, secure storage systems, and restricted staff access to protect your information. While no online method is 100% secure, we adhere to industry best practices.

5. Data Retention

We retain your data only as long as needed for legal, tax, or business purposes. Unused data is securely deleted.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Opt out of marketing communications.
Withdraw consent (where applicable).

To exercise these rights, contact us at hello@printerrepairssydney.com.au.

7. Cookies & Tracking

Our website uses cookies to enhance user experience. You can manage preferences via your browser settings.

8. Third-Party Links

Our site may link to external services (e.g., Google Maps). We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18. If you believe a minor has provided us information, contact us immediately.

10. International Transfers

Data may be processed overseas (e.g., cloud servers). We ensure such providers comply with Australian privacy standards.

11. Policy Updates

We may update this policy periodically. Changes will be posted on our website.

12. Contact Us

For questions, requests, or complaints, reach us at:

Email: hello@printerrepairssydney.com.au
Phone: 0400 123 456
Address: [Insert Business Address, Sydney]

This policy reflects our commitment to transparency and compliance with Australian privacy laws.